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Frequently Asked Questions

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Eligibility Information

At Kaiwa Cares, we believe that everyone deserves the opportunity to seek help, though finding mental health support that is both reachable and financially accessible can sometimes pose a challenge.

We are proud to serve a wide range of individuals, including singles, couples, and families from various age groups and backgrounds, advocating for the universal availability of quality mental health care.

Our goal is to help you connect with a therapist who meets your specific needs and situation. We recognize that with the right therapeutic relationship, managing mental health issues and achieving meaningful change is possible.

We Provide Support for a Variety of Concerns, Including, But Not Limited To:

Residents of Jacksonville experiencing financial hurdles in obtaining the necessary care are invited to reach out to us. We offer confidential consultations over the phone at 904-767-0081, available Monday through Friday from 8:00 AM to 4:00 PM.

In the event that an ideal therapist match cannot be made, we are committed to helping you find alternative no-cost or low-cost resources in your community.

Individuals outside of Jacksonville seeking assistance are encouraged to contact their local health department for information on mental health services in their area. It is our mission to ensure that everyone has equitable access to vital mental health care and resources, contributing to the health and well-being of all.

Immediate Help

If you or someone you know need immediate help, please call or text 9-8-8 or chat at 988Lifeline.org to reach the National Suicide Prevention Lifeline.

Immediate Help

If you or someone you know need immediate help, please call or text 9-8-8 or chat at 988Lifeline.org to reach the National Suicide Prevention Lifeline.

Need Immediate Help?

If you require urgent assistance, please call or text 9-8-8 immediately, or visit 988Lifeline.org to chat with the National Suicide Prevention Lifeline.

Step #1

Call Kaiwa Cares

Step #2

Take part in a brief, private telephone interview.

Step #3

Connect to a volunteer, licensed counselor or other resource.